Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 12 hours’ notice prior to your expected arrival to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these Terms of Business, the following words shall mean:-
Associate Hotel(s) – a hotel independently owned by a third party but marketed by ‘Laura Ashley’ Limited;
Client– the person, firm or company making a booking or staying at the Hotel;
Laura Ashley Hotel(s) – a hotel operated by ‘Laura Ashley’ Hotels Limited or one of its. subsidiaries; and “Hotel(s)” – the ‘Laura Ashley’ Hotel or Associate Hotel;
These terms apply to all bookings except to the extent those specific terms apply for a particular booking. Details are available on request from ‘Laura Ashley’ Hotels Reservations on:
Tel:
1. Prices
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3. Bookings
Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
4. Arrival and Departure
Bedrooms are usually available from 3pm local time on the day of arrival. Check out is usually by 11am local time. Check in and out times may vary per property, please check with the hotel. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
5. Car Parking
The Hotel has its own car park, which is free to residents. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.
6. Cancellations, Amendments and Non-Shows
Cancellations and amendments for bookings made on line can be made via the Laura Ashley Hotels website
When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm local time on the day of arrival excluding advance purchase rates.
In the event of non-arrival or cancellation after 2pm local time and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.
A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
7. Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
The Hotel may charge interest at a rate of two percentage points per year above Bank of Scotland base rate on any outstanding balance before and after judgement.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfill your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
8. Children
Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
Subject to the availability of suitable accommodation, children aged 15 years and under stay free when sharing a room with two adults, on the basis of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate.
At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
9. Disabled Guest Rooms
A number of Hotels offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the Hotel before booking.
10. Pets
With the exception of guide dogs, the hotel does not allow pets.
11. Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
12. Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
14. Comments and Complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately.
Alternatively, write within 7 days to the Hotel’s General Manager at:
Corus Hotels
Corus House,
1 Auckland Park,
Milton Keynes,
MK1 1BU
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